Customer Support & Documentation
We're here to help you maximize your store's promotional conversion and recover abandoned carts.
Need Assistance?
Our dedicated engineering support team typically responds within 12-24 business hours.
Contact: support@tongzhuo.chatFrequently Asked Questions (FAQ)
How do I enable Smart Promo Rescue on my store?
After installing the App from the Shopify App Store, go to your Online Store > Themes > Customize. Click on the App embeds tab on the left sidebar, toggle on Smart Promo Rescue, and click Save in the upper right corner.
Does the App slow down my storefront?
No. Smart Promo Rescue is engineered in pure Vanilla ES6+ (< 12KB) and deferred until after critical page assets load. It maintains a 0 Lighthouse performance penalty and 0 CLS (Cumulative Layout Shift).
Does the App leave code behind if uninstalled?
Never. We strictly follow Shopify's Built for Shopify standards using Theme App Extensions. Uninstallation removes 100% of storefront elements immediately without manual theme cleanup.
How does the 7-day free trial work?
You can try all premium features risk-free for 7 days. If you uninstall the app before the trial ends, no charge will be applied to your Shopify account.